Your company has poor follow up in the ordering process. It is broken. I ordered a medium size nasal pillow as part of the order and then did not hear from EB for weeks. I finally called and the help person had no details of my order even though I supplied the order number. Eventually I reached another person who said I did not include the size needed for the order even though I could not place the original order without the size being provided. Had I not called I would still be waiting for my supplies. Your customer communication is very, very poor.
