I did indeed engage in a conversation with an Easy Breathe agent on 12/24/2024. I was assured that I would be receiving a new Bi-Pap device, once my Dr. approved the request, which the agent promised to provide to my Dr. I DID call my Dr.'s office on 12/26, requesting they ensure the document. To date, I have had no further communications regarding the promised new device. I will be seeing my Dr. on 1/8 and will confirm his approval.
This all concerns me, as you have apparently processed the issuance of a new device to me, which has NOT happened. Please advise!!!