Full disclosure, I have not contacted Breathe Easy about my new mask. I am used to a full face mask, so was skeptical trying a mask that is a combo of mouth and nasal pillows. I think the flaw in design for me is not actually a design flaw, but more of an issue with how much air pressure I need during the night. The pressure caused constant air leak out of the nose pillows and so I tried adjusting the straps. Was able to get the air leak under control, but the strap tightness made my nose hurt on the botttom side. I switched back to my full face mask until I find something else to try. Again, I have not contacted Breate Easy about it, but my initial experience with them was quite positive and an easy process.